Refund, Return & Exchange Policy

We want you to love your purchase! Due to the handmade and personal nature of our products, all sales are final. We do not accept returns or exchanges due to the nature of our products.

If your order arrives damaged, defective, or incorrect, please email info@littlebluefern.com within 7 days of delivery and include:

• Your order number
• Photos of the product and packaging (all sides)
• A brief description of the issue

We’ll review and make it right—this may include a replacement, repair, or store credit at our discretion.

Custom & made-to-order products

All custom and made-to-order items will be photographed and emailed to the buyer prior to shipping to ensure the customer is happy before the product leaves our shop!

Non-returnable items

Because of safety, hygiene, and customization, the following are final sale and not returnable or exchangeable:

• Baby items and teethers, pacifier clips, and feeding/silicone dishware

• Body/care products and oils

• Personalized, custom, or made-to-order items

• Gift cards and sale/clearance items

Order changes & cancellations

We begin processing quickly. If you need to cancel or modify an order, email info@littlebluefern.com as soon as possible. We can’t guarantee changes once production or packing has started.

Shipping issues

• Wrong/insufficient address: If a package is returned to us, we can reship at the buyer’s expense.

• Lost in transit: We’ll help you open a carrier investigation. Resolutions depend on the carrier’s outcome.

• Damage in transit: See “Damaged/defective/incorrect items” above—contact us within 7 days with photos.

How to reach us

Questions? We’re here to help at info@littlebluefern.com